topic Re: Piggybank data in Sky Mobile

Piggybank data

Charlie662 — Fri, 18 Sep 2026 21:01:29 GMT

I can't access my piggybank data it use to work and I renewed my contract and since then I can't access on my own phone.

Re: Piggybank data

caesarome — Fri, 18 Sep 2026 21:05:00 GMT

@Charlie662

When you try to access it what is happening ?

Re: Piggybank data

Charlie662 — Fri, 18 Sep 2026 21:10:01 GMT

When I logged in it ask details of payment card - 15 & 16 number and nothing

Re: Piggybank data

caesarome — Fri, 18 Sep 2026 21:25:23 GMT

@Charlie662

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Piggybank data

arcadeavenger — Sat, 19 Sep 2026 09:32:26 GMT

Thanks for escalating this @caesarome. We’ve sent @Charlie662 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.