topic Re: cold calling regarding changing my sim in Sky Mobile

cold calling regarding changing my sim

AEuesden — Fri, 18 Sep 2026 12:36:02 GMT

I am receiving daily calls from people purporting to be from Sky to tell me that I must change my sim card due to complaints from customers. They are saying that in order to send my new SIM card to me I must confirm my email address and my home address. Is this real?

Re: cold calling regarding changing my sim

Daniel0210 — Fri, 18 Sep 2026 12:40:36 GMT

@AEuesden

No. there is no requirement for new sims. It's a scam.

Scammers try to obtain sufficient information to be able to order these expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see these links...

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

Re: cold calling regarding changing my sim

caesarome — Fri, 18 Sep 2026 12:50:25 GMT

@AEuesden

It is a scam designed to capture your account details so they can order expensive phones from so mark these calls as spam in call history.

Re: cold calling regarding changing my sim

AEuesden — Fri, 18 Sep 2026 21:06:09 GMT

Thank you all. Reported to sky and fraud team have got it. Definitely a scam