https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374044#M306215 <P><SPAN>Hello, I can't activate my new SKy Mobile SIM card. &nbsp;It keeps saying that "This page is restricted" and that I cannot view the page as I am not the account holder even though it is the login that I used to purchase the SIM card.</SPAN></P> Fri, 18 Sep 2026 19:44:09 GMT Melissa_W32 2026-09-18T19:44:09Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374044#M306215 <P><SPAN>Hello, I can't activate my new SKy Mobile SIM card. &nbsp;It keeps saying that "This page is restricted" and that I cannot view the page as I am not the account holder even though it is the login that I used to purchase the SIM card.</SPAN></P> Fri, 18 Sep 2026 19:44:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374044#M306215 Melissa_W32 2026-09-18T19:44:09Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374059#M306218 <P>Me too!&nbsp;</P> Fri, 18 Sep 2026 20:12:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374059#M306218 Kpnuts_28 2026-09-18T20:12:25Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374063#M306221 <P>Glad I'm not the only one!! My old carrier won't let me take calls. I need help ASAP!!</P> Fri, 18 Sep 2026 20:20:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374063#M306221 Melissa_W32 2026-09-18T20:20:05Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374065#M306222 <P>I was with sky and staying with sky but my old sim has all my old details on it such as how much data I used to have as I've increased my data allowance - I'm so confused&nbsp;</P> Fri, 18 Sep 2026 20:21:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374065#M306222 Kpnuts_28 2026-09-18T20:21:54Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374068#M306225 <P>My old carrier is O2, they won't let me take calls which has become such an issue, as I'm with sky for my broadband I decided to get a sim here and now I'm getting issues. I can't win <span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span>&nbsp;</P> Fri, 18 Sep 2026 20:25:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374068#M306225 Melissa_W32 2026-09-18T20:25:23Z https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374215#M306260 <P>OK - so dad has lost his mobile phone. I have got him an old one. He has received from sky (his phone provider) a replacement sim card to insert in this phone.&nbsp;</P><P>The issue is dad has memory problems ands is somewhat computer illiterate, so I have tried to activate the sim for him on-line ( we don`t live in the same part of the UK), I cannot get past the pages asking for account / credit card billing details to verify his identity. Dad himself is unable to verify what these are.<BR /><BR />On speaking to sky they say that we I should be able to activiate the sim through the chat function on the my sky app - but this is just an automated servicve with no live person at th end of it.&nbsp;<BR /><BR />Hence any advice anyone on how I can activate the sim on my dad`s phone from afar?</P> Sat, 19 Sep 2026 07:46:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-m-having-issues-setting-up-my-new-SIM-card/m-p/5374215#M306260 KSkymobile 2026-09-19T07:46:21Z