topic Re: Mobile calls not working in Sky Mobile

Mobile calls not working

KarlFK — Fri, 18 Sep 2026 13:24:00 GMT

My daughter is having trouble with her phone ,if she tries to phone out, it rings for a couple of seconds and then says "call ended". If someone trys to call her it says "number doesn't exist" (or similar) notice. It appears other Sky Mobile customers have been having the same issue lately.

Re: Mobile calls not working

caesarome — Fri, 18 Sep 2026 15:05:58 GMT

@KarlFK

Do any network issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: Mobile calls not working

twilight+princess — Sat, 19 Sep 2026 14:15:50 GMT

Is the device android or iPhone/iPad with cellular? If iDevice then is it running iOS27? I wonder if the new connectivity assist setting under WiFi is causing problems as it uses cellular connection at the same time as WiFi for a more stable connection. Otherwise turn airplane mode off then on & restart the phone.