topic Re: Awful signal in Sky Mobile

Awful signal

Emma2414 — Fri, 18 Sep 2026 12:20:25 GMT

How do I exit a sky contract early? I've tried a couple of times to sort out issues with signal and it never gets resolved. When I'm out and about I have to tether off my husbands mobile if I want to use the internet! This has been ongoing for over a year and still no further forward. My phone always says 4g or 5g but always struggles!

Re: Awful signal

63johnw — Fri, 18 Sep 2026 12:28:21 GMT

Hi @Emma2414 if it's been going on over a year you are free to leave, the minimum term is 12 months so after that you can leave penalty free. If you want to keep your number get a PAC and use that to transfer your number to a different network. If you don't want to keep your number phone sky on 150 to cancel. You continue paying for the phone monthly if you have one.

Re: Awful signal

caesarome — Fri, 18 Sep 2026 12:31:56 GMT

@Emma2414

If you have had the sim for 12 months or more then you are free to either move the number to a different network or call Sky on 150 to cancel it.