topic Re: cant make or receive calls in Sky Mobile

cant make or receive calls

Lynxkay — Fri, 18 Sep 2026 11:14:31 GMT

Is there something wrong with sky mobile connections, cannot make or receive calls. BB5 area

Re: cant make or receive calls

Daniel0210 — Fri, 18 Sep 2026 11:19:59 GMT

Hi @Lynxkay
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

Check for any relevant information on this link...

https://www.sky.com/help/articles/service-status-sky-mobile

It may disclose a nearby mast issue. Sky don't actually own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a repair by a third party.

Re: cant make or receive calls

JoSumner71 — Fri, 18 Sep 2026 12:14:19 GMT

Same for me in BR5. Its a nightmare.

Re: cant make or receive calls

JoSumner71 — Fri, 18 Sep 2026 12:20:17 GMT

Supposedly i have had a "mast issue" in my area for nearly 4 months. The message always stays the same!! Expected to be resolved "shortly". Would hate to think what a "long time" is. Cannot get any response from Sky on this. Very frustrating.