https://helpforum.sky.com/t5/Sky-Mobile/Credit/m-p/5373072#M305889 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3321290">@Lcoley</a>&nbsp;</P> <P>You are not talking to Sky here and even if you were as they are not allowed to view your financial&nbsp;records they could no say why you are failing&nbsp;the credit checks.</P> Thu, 17 Sep 2026 20:53:21 GMT caesarome 2026-09-17T20:53:21Z https://helpforum.sky.com/t5/Sky-Mobile/Credit/m-p/5373063#M305886 <P>I'm aware I have an Iva but I have always been able to get my mobile contract with yourselves and upgrade every 2 years whilst in my Iva. I have just tried to upgrade and it was declined. I have sky glass, broadband, 2 mobile contracts, 2 iPads and an I watch I spend a lot each month with sky so why can't I get an upgrade on my phone?&nbsp;</P> Thu, 17 Sep 2026 20:44:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Credit/m-p/5373063#M305886 Lcoley 2026-09-17T20:44:32Z https://helpforum.sky.com/t5/Sky-Mobile/Credit/m-p/5373072#M305889 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3321290">@Lcoley</a>&nbsp;</P> <P>You are not talking to Sky here and even if you were as they are not allowed to view your financial&nbsp;records they could no say why you are failing&nbsp;the credit checks.</P> Thu, 17 Sep 2026 20:53:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Credit/m-p/5373072#M305889 caesarome 2026-09-17T20:53:21Z