https://helpforum.sky.com/t5/Sky-Mobile/Number-not-recognised/m-p/5372913#M305857 “Incoming calls ring once and then callers hear a network announcement saying my number is not recognised. Please check the provisioning and routing of incoming calls to my number.” Thu, 17 Sep 2026 17:20:07 GMT Tallbloke 2026-09-17T17:20:07Z https://helpforum.sky.com/t5/Sky-Mobile/Number-not-recognised/m-p/5372913#M305857 “Incoming calls ring once and then callers hear a network announcement saying my number is not recognised. Please check the provisioning and routing of incoming calls to my number.” Thu, 17 Sep 2026 17:20:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Number-not-recognised/m-p/5372913#M305857 Tallbloke 2026-09-17T17:20:07Z https://helpforum.sky.com/t5/Sky-Mobile/Number-not-recognised/m-p/5372917#M305858 <P>We're other customers so cannot check any provisioning or routing.</P><P>&nbsp;</P><P>However, you can check for any local mast issues that may be causing this:&nbsp;<A href="https://www.sky.com/help/articles/service-status-sky-mobile" target="_blank" rel="noopener">Service status (Sky Mobile) | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P>&nbsp;</P><P>Can you make outgoing calls and use data?</P> Thu, 17 Sep 2026 17:23:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Number-not-recognised/m-p/5372917#M305858 PandJ2020 2026-09-17T17:23:58Z