topic Re: New eSIM stuck on Partner Roaming settings - Outgoing calls fail. in Sky Mobile

New eSIM stuck on Partner Roaming settings - Outgoing calls fail.

Mincher — Wed, 16 Sep 2026 22:55:56 GMT

My eSIM was activated on the 13th. Data and texts work, but outgoing calls fail because the SIM Application is permanently frozen on Roaming. I have already reinstalled the eSIM and reset network settings. I need the Sky Messaging Team to invite me to a private chat here to manually rebuild my routing profile. Would be great if the dial assist toggle was still available as I think that would have fixed it but sadly no.

Re: New eSIM stuck on Partner Roaming settings - Outgoing calls fail.

Danz994 — Thu, 17 Sep 2026 13:29:36 GMT

Hi there @Mincher I'll be honest upfront, we can't manually rebuild a routing profile for you but we can certainly take you through some troubleshooting and pass to our mobile experts for further investigation if required.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: New eSIM stuck on Partner Roaming settings - Outgoing calls fail.

Mincher — Sun, 20 Sep 2026 11:25:32 GMT

There's definitely something wrong with the eSIM i can't transfer it to my new phone either and can't request a new eSIM either spoke to Sky and they said id be sent one within 24 hours and I've received nothing I also can't request one through my Sky as I just get an error message