https://helpforum.sky.com/t5/Sky-Mobile/Mobile-account/m-p/5371613#M305577 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4784230">@Devon9</a>&nbsp;</P><P>&nbsp;</P><P>To try and get you some help I have escalated your post to the Sky Community Messaging Team.<BR /><BR />Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.<BR /><BR />This link explains what happens.<BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Wed, 16 Sep 2026 10:38:05 GMT 63johnw 2026-09-16T10:38:05Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-account/m-p/5371560#M305571 <P>I can't manage my sky mobile account . If I try to link an existing account it keeps bringing me back to the home page . Can't top up , can't upgrade mobile . Any help appreciated&nbsp;</P> Wed, 16 Sep 2026 09:31:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-account/m-p/5371560#M305571 Devon9 2026-09-16T09:31:44Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-account/m-p/5371613#M305577 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4784230">@Devon9</a>&nbsp;</P><P>&nbsp;</P><P>To try and get you some help I have escalated your post to the Sky Community Messaging Team.<BR /><BR />Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.<BR /><BR />This link explains what happens.<BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Wed, 16 Sep 2026 10:38:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-account/m-p/5371613#M305577 63johnw 2026-09-16T10:38:05Z