topic Re: Replacement in Sky Mobile

Replacement

Susie_1982 — Tue, 15 Sep 2026 15:28:25 GMT

I need to get a replacement ipad please.

Daniel0210 — Tue, 15 Sep 2026 15:30:46 GMT

We are fellow customers on here. Why do you need a replacement?

Susie_1982 — Tue, 15 Sep 2026 15:38:24 GMT

My disabled daughter accidently dropped the ipad and the screen cracked

Daniel0210 — Tue, 15 Sep 2026 15:44:18 GMT

See this link about repairs. Note that Sky do not supply a device to use whilst yours is away and payments for it continue as normal..
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

PandJ2020 — Tue, 15 Sep 2026 15:59:15 GMT

In these circumstances it's either a repair or a purchase of a new one (and to continue to pay any outstanding balance on the existing one).

Or claim on insurance if covered...