topic Re: Cancellation in Sky Mobile

Cancellation

Gregga — Tue, 15 Sep 2026 09:44:53 GMT

Hi I purchased the iPhone 16e today it all went threw but now its saying its been cancelled

Re: Cancellation

Daniel0210 — Tue, 15 Sep 2026 09:52:21 GMT

Hi @Gregga

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

It’s possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.

Re: Cancellation

Gregga — Tue, 15 Sep 2026 09:58:41 GMT

But i dont understand it all went threw im already a customer it said it will let me know when dispatching then says its been cancelled

Re: Cancellation

Daniel0210 — Tue, 15 Sep 2026 10:01:22 GMT

@Gregga

Already being a Sky customer is irrelevant. Any order involving a credit agreement will require credit checks.

Re: Cancellation

Gregga — Tue, 15 Sep 2026 10:04:45 GMT

And im saying it all went threw so why did it get cancelled im confused

Re: Cancellation

Daniel0210 — Tue, 15 Sep 2026 10:07:34 GMT

@Daniel0210 wrote:

Hi @Gregga
If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.