topic Sky mobile order in Sky Mobile

Sky mobile order

Bec_87 — Tue, 15 Sep 2026 05:33:48 GMT

I would like an update on my order it said 1-2 weeks for delivery it's now been 4 weeks an I still haven't heard anything an it's for a birthday present which is next week

Re: Sky mobile order

GD1 — Tue, 15 Sep 2026 05:36:35 GMT

@Bec_87 The community can't give you any updates, you can track your order here https://www.sky.com/help/articles/track-sky-order

Re: Sky mobile order

Daniel0210 — Tue, 15 Sep 2026 06:06:08 GMT

Hi @Bec_87

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

As customers we have no insight into delivery timescales or stock levels.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.