topic Re: Turn off content control in Sky Mobile

Turn off content control

Hudson202024 — Mon, 14 Sep 2026 14:41:03 GMT

I am trying to sign into my gala account with my mobile data and won't let me

Re: Turn off content control

63johnw — Mon, 14 Sep 2026 14:43:55 GMT

Hi @Hudson202024 look here, if trying with a card it must be a credit card not a debit one.

https://www.sky.com/help/articles/parental-controls-sky-mobile

Re: Turn off content control

Daniel0210 — Mon, 14 Sep 2026 14:47:53 GMT

@Hudson202024

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.