topic Re: Agreement Trapped in an Error Loop in Sky Mobile

Agreement Trapped in an Error Loop

MattK17 — Mon, 14 Sep 2026 11:02:05 GMT

Hi Sky Community, hope you are all well. I've been asked by Sky to raise an issue here as my Sky Mobile agreement is 'trapped in an error loop' across multiple devices.

Please can anyone assist?

Thank you in advance
M

Re: Agreement Trapped in an Error Loop

caesarome — Mon, 14 Sep 2026 12:04:07 GMT

@MattK17

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Agreement Trapped in an Error Loop

Cardel — Mon, 14 Sep 2026 12:12:56 GMT

Thanks for escalating this @caesarome. We’ve sent @MattK17 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.