topic Help with account in Sky Mobile

Help with account

NiallEarnshaw — Mon, 14 Sep 2026 09:03:25 GMT

Good morning,

I want to order a phone for my daughter for her birthday, the only problem is she has access to my emails as im getting old and helps me with that kind of stuff, as i want it to be a suprise i want to know how to change to my sons email for the order so nothing goes to my inbox.

We tried chaging all the email address i can see but when i ordered my phone it still went to my emails rather than my sons as a test.

Is there anyway to do this ?

Thanks

Re: Help with account

Brill+Gill — Tue, 15 Sep 2026 08:28:20 GMT

Hi @NiallEarnshaw, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141