topic Re: eSIM stopped working - cannot access account in Sky Mobile

eSIM stopped working - cannot access account

NIBladeRider — Sun, 13 Sep 2026 16:21:23 GMT

My eSIM stopped working today and I cannot log into my account as the 2FA goes to my number.

I tried calling from the other number on my account and asked for the 2FA to go to it but got nowhere!!

Any ideas of how to get into my account?

Re: eSIM stopped working - cannot access account

caesarome — Sun, 13 Sep 2026 16:31:02 GMT

You will have to find a way to contact Sky about this as there will be no around it, if you have no other phone you can contact them via social media.

Re: eSIM stopped working - cannot access account

NIBladeRider — Sun, 13 Sep 2026 16:33:24 GMT

I contacted them today and they said they could not send the 2FA to the other number on my account.

Re: eSIM stopped working - cannot access account

shnnnfrn — Sun, 13 Sep 2026 16:53:54 GMT

Im the same! I've followed all the steps on the sky website to troubleshoot, even done a master reset and now I can't get back into the phone at all now because I can't receive any sms messages for 2FA, so I highly recommend not resetting everything!

Re: eSIM stopped working - cannot access account

NIBladeRider — Sun, 13 Sep 2026 17:01:03 GMT

@shnnnfrn everything is such a chore with Sky!!!

Re: eSIM stopped working - cannot access account

shnnnfrn — Sun, 13 Sep 2026 17:35:27 GMT

Got a new replacement sim on the way, they've also said no one else has reported an issue with any sky sims so must be an individual issue with our sim alone. Defo recommend contacting sky if you're still having an issue with your sim