topic Re: About order cancellation in Sky Mobile

About order cancellation

Aqsairshad — Sun, 13 Sep 2026 12:35:41 GMT

Hy my order been cancelled automatically. Why I didn't cancel it

Re: About order cancellation

Daniel0210 — Sun, 13 Sep 2026 12:38:24 GMT

@Aqsairshad
It’s possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.

Re: About order cancellation

caesarome — Sun, 13 Sep 2026 12:45:03 GMT

@Aqsairshad

You would need to contact Sky to find out if a failed credit check is what has caused the cancellation. As Sky are not allowed to access your credit records all they can say is the reason for the cancellation so if you have failed the credit check then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.