topic Re: Teresa88 in Sky Mobile

Mobile sims

Teresa88 — Sat, 12 Sep 2026 13:10:15 GMT

I am trying to get help too get my contract sims reinstated as I have paid my outstanding bill

Re: Mobile sims

63johnw — Sat, 12 Sep 2026 13:16:42 GMT

Hi @Teresa88 have you also set up a new continuous payment method as that's also required. Once this is done and the payment clears sky accounts then the services would be restored.

Re: Teresa88

PandJ2020 — Sat, 12 Sep 2026 13:27:59 GMT

If you've just done that then you need to wait for Sky's system to clear the payment. It could be Monday now.

Re: Mobile sims

caesarome — Sat, 12 Sep 2026 15:18:53 GMT

@Teresa88

Did you see the post about e by @63johnw ?

We are customers here so all we can say is if you have paid the outstanding bill and have setup your payment details again then you will probably have to wait until Monday before it is restored as that will be when the banks clear the payment you have made.

Re: Teresa88

Angel_Aka — Sat, 12 Sep 2026 15:22:54 GMT

@Teresa88 wrote:
I need my contract sims reinstated please

You'll need to call Sky.

Re: Teresa88

Daniel0210 — Sat, 12 Sep 2026 15:27:40 GMT

@Teresa88

You don't seem to be reading the replies provided.

If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Also, until then, any calls to Sky will only prompt you to pay.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

Re: Teresa88

daveNOS — Sat, 12 Sep 2026 15:32:42 GMT

@Teresa88 wrote:
I don't want to cancel. I want my contract sims reinstated as I have paid my bill and have set up a direct debit

@Teresa88 There is no need to make multiple threads, you've already had replies on your other threads with the correct information, you need to wait for your payment to clear efore services are restored.

Re: Mobile sims

Daniel0210 — Sat, 12 Sep 2026 15:37:45 GMT

@Teresa88

Your latest thread has been removed and the reply to it moved to this thread.