topic Re: Mobile network no internet access since two weeks ago in Sky Mobile

Mobile network no internet access since two weeks ago

Htr1 — Sat, 12 Sep 2026 08:48:50 GMT

With Sky mobile for 2 months now.

Noticed missing whatsapp calls, failures to open Nectar app when shopping at Sainsbury, Google Maps showing off-line etc. since two weeks ago.

Rarely go out till recently and now confirmed it is "offline" all the time if no wifi.

Restarted mobile, no help.

My active areas are central to east London.

It is only me or anybody else got this problem?

Re: Mobile network no internet access since two weeks ago

caesarome — Sat, 12 Sep 2026 09:04:35 GMT

@Htr1

Do you have mobile data on when you are not at home ?

Re: Mobile network no internet access since two weeks ago

Htr1 — Sat, 12 Sep 2026 09:12:58 GMT

Yes. Double checked. Network mode set as auto connect.

Now at home. Diabled wifi, signal shows 3 bars.

Re: Mobile network no internet access since two weeks ago

Htr1 — Sat, 12 Sep 2026 09:14:15 GMT

Just checked Data Usage, shows 0 since 1st Sep

Re: Mobile network no internet access since two weeks ago

caesarome — Sat, 12 Sep 2026 09:17:45 GMT

So with wifi disabled and mobile data manually turned on you still have no working data connection ?

Re: Mobile network no internet access since two weeks ago

Htr1 — Sat, 12 Sep 2026 09:20:33 GMT

yes

Remembered it was working before without any problem (nor noticed any problem).

Re: Mobile network no internet access since two weeks ago

63johnw — Sat, 12 Sep 2026 09:21:53 GMT

Hi @Htr1 check you have the correct APN stored in your phone settings.

Re: Mobile network no internet access since two weeks ago

caesarome — Sat, 12 Sep 2026 09:22:16 GMT

@Htr1

Do any network issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites or via the messaging service here:

https://www.sky.com/help/articles/replacement-sim

Re: Mobile network no internet access since two weeks ago

Htr1 — Sat, 12 Sep 2026 09:38:21 GMT

No VPN at all

Re: Mobile network no internet access since two weeks ago

63johnw — Sat, 12 Sep 2026 09:42:09 GMT

APN not VPN @Htr1

Re: Mobile network no internet access since two weeks ago

Htr1 — Sat, 12 Sep 2026 09:57:43 GMT

Not sure how to correct APN.

It was working before without any change.

Re: Mobile network no internet access since two weeks ago

63johnw — Sat, 12 Sep 2026 09:59:22 GMT

What phone are you using @Htr1 ?

Re: Mobile network no internet access since two weeks ago

Htr1 — Sat, 12 Sep 2026 10:15:03 GMT

following instruction on "Request Network Settings" and installed again. Rebooted. Still no access. Will call 150 now

Re: Mobile network no internet access since two weeks ago

Htr1 — Sat, 12 Sep 2026 11:10:43 GMT

Called 150. It's ok now.

Asked the reason, explained as a "software glitch" which should be resolved by rebooting alone but no answer why didn't