topic Re: sky device condition checker in Sky Mobile

sky device condition checker

Em0298 — Wed, 09 Sep 2026 09:51:07 GMT

I am trying to use a link sent via text message from sky to take photos of my old iphone. It opens up the sky device condition checker and allows me to type in the SW number and my postcode but then fails to open camera and allow me to take photos of my old iphone. All it shows me is a white box with a red outline but when I click take picture nothing happens. Any help would be appreciated as I have to send my old iphone back within 2 weeks.

Re: sky device condition checker

63johnw — Wed, 09 Sep 2026 10:34:21 GMT

Hi @Em0298 you aren't the first to report this.

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: sky device condition checker

Coley-W95 — Wed, 09 Sep 2026 10:46:17 GMT

Thanks for escalating this @63johnw. We’ve sent @Em0298 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.