topic Re: Making calls in Spain in Sky Mobile

Making calls in Spain

Bobby65 — Tue, 08 Sep 2026 17:32:38 GMT

Phone immediately says call ended. Roaming enabled, texts fine. Confused! Please help thankyou

Re: Making calls in Spain

Daniel0210 — Tue, 08 Sep 2026 17:41:16 GMT

Hi @Bobby65

You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers.

Are these calls to Spanish numbers - which are charged at international rates?

Re: Making calls in Spain

Bobby65 — Tue, 08 Sep 2026 18:30:08 GMT

Hi, yes they are

Re: Making calls in Spain

Daniel0210 — Tue, 08 Sep 2026 18:34:00 GMT

@Bobby65

Then it sounds like any spend cap you've set up is doing its job by preventing you from building up a very high bill.

Re: Making calls in Spain

63johnw — Wed, 09 Sep 2026 08:16:39 GMT

Hi @Bobby65 as mentioned by @Daniel0210 local calls are not included in the roaming package from sky and are charged at international rates. If your spend cap is low then that's why the calls are cutting off as your monthly or roaming cap has been reached.

Re: Making calls in Spain

Bobby65 — Wed, 09 Sep 2026 10:31:59 GMT

Thanks, but these are wireless calls.

Re: Making calls in Spain

63johnw — Wed, 09 Sep 2026 10:33:19 GMT

What do you mean by wireless calls @Bobby65 ?