topic Re: sim activation error in Sky Mobile

sim activation error

Denise+Oakley — Mon, 07 Sep 2026 20:27:04 GMT

I am trying to activate a new sim for my daughter and also keep her number. We get so far and then it says the page is restricted but i am the account holder. Can someone help please?

Re: sim activation error

63johnw — Mon, 07 Sep 2026 20:35:33 GMT

Hi @Denise+Oakley can you confirm if you are trying to activate a replacement sim from sky ? Or a new sim and porting a number to sky from a different network ?

Re: sim activation error

Denise+Oakley — Mon, 07 Sep 2026 20:41:38 GMT

Hi it is a new sim but the number is from another provider. We have a pac code but it won't let us go that far

Re: sim activation error

63johnw — Mon, 07 Sep 2026 20:50:50 GMT

Hi @Denise+Oakley try activating the sim first. Then once it's activated use the PAC.

https://www.sky.com/help/articles/sky-mobile-activate-your-sim-how-did-you-buy-your-device-or-sim