topic Re: No delivery updates in Sky Mobile

No delivery updates

Jazz68 — Sun, 06 Sep 2026 08:13:46 GMT

I made an order on the 25th of August and got a confirmation email and it's showing on the mysky app however I still haven't been given anymore updates or a dispatch date, if this a normal wait? I don't mind if it takes a bit to come I just want to know it's detgpomg to be on its way!

Re: No delivery updates

caesarome — Sun, 06 Sep 2026 08:38:06 GMT

@Jazz68

What did you order ?

Re: No delivery updates

MightyQuinn — Sun, 06 Sep 2026 09:07:25 GMT

@Jazz68 wrote:
I made an order on the 25th of August and got a confirmation email and it's showing on the mysky app however I still haven't been given anymore updates or a dispatch date, if this a normal wait? I don't mind if it takes a bit to come I just want to know it's detgpomg to be on its way!

Hi @Jazz68 What does it say here My Orders | Sky.com

Re: No delivery updates

Jazz68 — Sun, 06 Sep 2026 10:44:29 GMT

It says "I'm progress - coming soon"

Re: No delivery updates

Jazz68 — Sun, 06 Sep 2026 10:45:01 GMT

A MacBook Air

Re: No delivery updates

MightyQuinn — Sun, 06 Sep 2026 10:47:33 GMT

@Jazz68 wrote:
A MacBook Air

Hi @Jazz68 It has been too long, I would chase Sky. Is there no contact details on your confirmation?

Re: No delivery updates

Jazz68 — Sun, 06 Sep 2026 18:55:57 GMT

no, in the email confirmation it just has a link of where to track in the app, where to find documents, a breakdown of the order, it does say a 24/7 support page but it keeps making me use an ai.

Re: No delivery updates

63johnw — Sun, 06 Sep 2026 19:14:07 GMT

Hi @Jazz68 coming soon means sky are waiting for stock.

Re: No delivery updates

Jazz68 — Sun, 06 Sep 2026 19:18:47 GMT

Ah okay, thank you!!

Re: No delivery updates

Lozfrear — Wed, 09 Sep 2026 08:38:41 GMT

I ordered a MacBook on the 16th August - I've had to call numerous times & still don't have an estimated delivery date. The status on the app just shows as "coming soon" and nobody can actually give me and answer to when I will receive...