topic Re: Emergency services only in Sky Mobile

Emergency services only

Spellbound — Sat, 05 Sep 2026 13:22:13 GMT

I have had little to no call services for over 3 weeks now. I have tried every reset but either only works for a few hours if at all. It says work is in progress in the area but how long will it continue? I feel I should be compensated for the lack of service 🤷🏼‍♀️ Deedee Davies

Re: Emergency services only

Daniel0210 — Sat, 05 Sep 2026 13:29:42 GMT

@Spellbound

In case you aren't aware Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix.

Unlike broadband and landline there is no automatic compensation for mobile services. Once it's restored ask Sky if they'll add a credit to your mobile account as a goodwill gesture but there's no obligation for them to do so

Re: Emergency services only

Hodge2 — Sat, 05 Sep 2026 14:35:36 GMT

I have had the same no signal for 3 weeks apparently a mast issue but was previously told was fixed and now there is an issue again. Told should be fixed in within the week. however I have been told several time it will be fixed aready

Re: Emergency services only

caesarome — Sat, 05 Sep 2026 15:03:02 GMT

@Hodge2

Does anything appear here for you:

https://www.sky.com/help/servicestatus/mobile