topic Re: Calls keep dropping out in Sky Mobile

Calls keep dropping out

PaulC10 — Fri, 04 Sep 2026 15:12:39 GMT

Hi everyone

My Sky mobile phone calls keeping dropping out. I have called Sky today several times and they can't hear me or the call drops. I have tried the Troubleshooting steps of restarting my phone and toggling airplane mode on and off, as well as resetting the Network setting. I have switched on WIFI calling, but get the same issue. Ive switched my preferred network to 4G, same issue. Everything I have tried hasn't solved the problem. If anyone can suggest a setting I haven't tried yet, please let me know. I am using an Apple iPhone 16 plus. Thank you in advance

Re: Calls keep dropping out

caesarome — Fri, 04 Sep 2026 15:18:54 GMT

@PaulC10

Are you using an eSIM or SIM card in your phone, if a card it might be worth suggesting to Sky that they send you a replacement to try if there are no issues that appear here for you:

https://www.sky.com/help/servicestatus/mobile

Re: Calls keep dropping out

Stokieno4 — Fri, 04 Sep 2026 15:46:50 GMT

I'm having trouble with my iPhone 16plus as well people are ringing me and the phone just cuts off after answering they get a message to say you have dialled an incorrect number, also I try to call back but it just goes off, I have tried everything