topic Re: device swap not taking SWP code on label in Sky Mobile

device swap not taking SWP code on label

Buddy2026 — Fri, 04 Sep 2026 13:27:39 GMT

I have the label which includes the SWP number, entering the number as advised and my postcode but its saying incorrect?

Re: device swap not taking SWP code on label

caesarome — Fri, 04 Sep 2026 15:00:04 GMT

@Buddy2026

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: device swap not taking SWP code on label

LauraMac38 — Fri, 04 Sep 2026 15:48:22 GMT

Hi @caesarome Thanks for escalating this. We’ve sent @Buddy2026 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: device swap not taking SWP code on label

AnnaDarch — Mon, 07 Sep 2026 12:28:33 GMT

I am having the same issue today with my SW code not being accepted.

Re: device swap not taking SWP code on label

caesarome — Mon, 07 Sep 2026 12:50:04 GMT

@AnnaDarch

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.