topic Replacement sim card in Sky Mobile

Replacement sim card

Lizkar — Wed, 02 Sep 2026 08:06:36 GMT

I have lost my sim card and urgently need a replacement. I can't use my phone without it. I have been to my local Sky store in town, and they wouldn't help me. Can anyone suggest a resolution in how to get a replacement as I can't phone Sky to do this

Re: Replacement sim card

caesarome — Wed, 02 Sep 2026 09:06:17 GMT

@Lizkar

Are you the account holder ?

Re: Replacement sim card

Lizkar — Wed, 02 Sep 2026 09:34:41 GMT

Yes I am the account holder

Re: Replacement sim card

caesarome — Wed, 02 Sep 2026 12:08:40 GMT

@Lizkar

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Replacement sim card

Lizkar — Wed, 02 Sep 2026 12:21:01 GMT

Thank you. I'll look out for the chat bubble

Re: Replacement sim card

Jason- — Wed, 02 Sep 2026 12:55:08 GMT

Hello @caesarome,

Thanks for making us aware of @Lizkar's post. We'll be sure to invite them to chat and we can help with a replacement SIM 👍🏻

Thanks, Jason-