topic Reinstate account in Sky Mobile

Reinstate account

Nidge666 — Wed, 02 Sep 2026 06:36:34 GMT

Hi. Sky keep restricting my account even when im trying to pay. Everytime i try to pay its not going through. I try and change payment method and it wont let me. Trying to speak with a human is impossible. Any ideas ?

Re: Reinstate account

Daniel0210 — Wed, 02 Sep 2026 06:40:59 GMT

@Nidge666
If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

It's worth adding that…

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Reinstate account

Nidge666 — Wed, 02 Sep 2026 07:38:33 GMT

I have tried to pay. The money is just not coming out my account so i cant even set up a direct debit or change payment method