topic Re: Can’t link sky ID in Sky Mobile

Can’t link sky ID

Destiny15 — Sat, 01 Aug 2026 16:46:34 GMT

Hi, I’m trying to link my Sky Mobile account to my existing Sky ID so I can view my mobile plan. Every time I try to link it, I get the message: “The details entered do not match those we have on record. Please provide us with the details used at time of purchase.” I’m using the details I believe are correct, but it won’t let me link the account. Could you please check what details are registered to my Sky Mobile account and help me link it to my Sky ID? I’m also travelling to Greece very soon and need to check whether my plan includes EU roaming.

Re: Can’t link sky ID

63johnw — Sat, 01 Aug 2026 17:26:26 GMT

Hi @Destiny15

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Can’t link sky ID

ItWasAllMichele — Sat, 01 Aug 2026 18:19:34 GMT

Thanks for escalating this @63johnw We’ve sent an invite to chat to @Destiny15

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Can’t link sky ID

Arafth — Tue, 01 Sep 2026 21:24:21 GMT

Can't link my id and can't activate sim i need help the surname you gave i don't know what is that

Re: Can’t link sky ID

63johnw — Wed, 02 Sep 2026 05:42:24 GMT

@Arafth

Re: Can’t link sky ID

Jason- — Wed, 02 Sep 2026 10:52:30 GMT

Hello @63johnw, thanks for making us aware of @Arafth's post. I'll send them an invite to chat now and we can help with their issue 👍🏻

Thanks, Jason-