topic Re: No code received to install esim. in Sky Mobile

No code received to install esim.

Serge3 — Sat, 29 Aug 2026 08:33:24 GMT

Hi everyone,
I'm having an issue installing my Sky eSIM. I never received the installation code needed to set it up.
Has anyone had the same problem? How did you resolve it? Is there a way to request the code again?

Thanks in advance.

Re: No code received to install esim.

caesarome — Sat, 29 Aug 2026 09:06:51 GMT

@Serge3

Have you checked that your email address is correct on your Sky account and if it is that this email isn't in the spam/junk/trash folder of your email account ?

Re: No code received to install esim.

Serge3 — Sat, 29 Aug 2026 09:28:29 GMT

Hi, thank you for your response. Yes, I have checked all folders. There are some other emails from Sky, however not with the code.

Re: No code received to install esim.

caesarome — Sat, 29 Aug 2026 09:30:15 GMT

@Serge3

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No code received to install esim.

Serge3 — Sat, 29 Aug 2026 09:38:52 GMT

Understood, thank you!

Re: No code received to install esim.

arcadeavenger — Sat, 29 Aug 2026 09:55:55 GMT

Thanks for escalating this @caesarome. We’ve sent @Serge3 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

Re: No code received to install esim.

dazpot — Sat, 29 Aug 2026 10:54:19 GMT

I had the same and they sent me a normal sim in the end which I had to activate through the phone with a live person/ operator

Re: No code received to install esim.

Serge3 — Sun, 30 Aug 2026 10:06:34 GMT

Hello and thanks for escalating. I started the chat yesterday, however, I do not see the chat icon today, so I am unable to check the messages. Any hints?

Re: No code received to install esim.

Coley-W95 — Sun, 30 Aug 2026 11:58:47 GMT

Hi there @Serge3 I’ve escalated your post to our Community Messaging team again who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141