https://helpforum.sky.com/t5/Sky-Mobile/Phone-order-amp-sim-update/m-p/5357545#M303333 <P>Call back. &nbsp;Calls are recorded if needed.</P> Fri, 28 Aug 2026 22:16:06 GMT PandJ2020 2026-08-28T22:16:06Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-order-amp-sim-update/m-p/5357538#M303332 <P>Phoned sky to order a new phone and to get a better sim deal.<BR /><BR />After going back and forth they agreed to give me a deal on my current sim mix and order a new phone.&nbsp;<BR /><BR /></P><P>I now have the new phone and the bill has updated to include the new mobile device but my sim mix is still the same.&nbsp;<BR /><BR /></P><P>I have no written evidence, just what was said over the phone. What should I do?&nbsp;</P> Fri, 28 Aug 2026 21:47:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-order-amp-sim-update/m-p/5357538#M303332 CaitlinS15 2026-08-28T21:47:08Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-order-amp-sim-update/m-p/5357545#M303333 <P>Call back. &nbsp;Calls are recorded if needed.</P> Fri, 28 Aug 2026 22:16:06 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-order-amp-sim-update/m-p/5357545#M303333 PandJ2020 2026-08-28T22:16:06Z