topic ‘Code no longer valid’ E-Sim in Sky Mobile

‘Code no longer valid’ E-Sim

J-sadlerino815 — Fri, 28 Aug 2026 19:35:25 GMT

I'm trying to set up my new e-sim on my iPhone 16 plus but now I'm getting the message 'code no longer valid contact network provider' and it won't let me do anything else to set it up otherwise now

Re: ‘Code no longer valid’ E-Sim

caesarome — Fri, 28 Aug 2026 20:39:41 GMT

@J-sadlerino815

To be clear, you are seeing that message when trying to activate the esim ?

Re: ‘Code no longer valid’ E-Sim

J-sadlerino815 — Sat, 29 Aug 2026 15:12:57 GMT

Yes when trying to activate it via settings and via app

Re: ‘Code no longer valid’ E-Sim

caesarome — Sat, 29 Aug 2026 15:18:23 GMT

@J-sadlerino815

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: ‘Code no longer valid’ E-Sim

Brill+Gill — Sat, 29 Aug 2026 15:26:57 GMT

Thanks for escalating this @caesarome. We’ve sent @J-sadlerino815 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.