topic Get stuck at "security check" when converting physical sim to e-sim in Sky Mobile

Get stuck at "security check" when converting physical sim to e-sim

kv912 — Fri, 28 Aug 2026 16:30:45 GMT

When I try to convert my physcial sim to e-sim, it always get stuck at the "quick security check" page, no matter using the website or the MySky app on phone.

The page doesn't even have an input field or sumbit button. It means even if I receive the securtiy code by text, I have no place to input it. lol.

Re: Get stuck at "security check" when converting physical sim to e-sim

caesarome — Fri, 28 Aug 2026 18:30:25 GMT

@kv912

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Get stuck at "security check" when converting physical sim to e-sim

Jason- — Fri, 28 Aug 2026 18:50:06 GMT

Hello @caesarome, thanks for making us aware of @kv912's post. I'll send them over a invite to message and we can help with their SIM conversion.

Thanks, Jason-