topic Re: Linking Sky ID not working in Sky Mobile

Linking Sky ID not working

Marysha-Tehilla — Thu, 27 Aug 2026 00:17:03 GMT

When trying to link my sky mobile to the app it says my details provided are incorrect (bank number , postcode, last name)

Re: Linking Sky ID not working

caesarome — Thu, 27 Aug 2026 08:29:55 GMT

@Marysha-Tehilla

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Linking Sky ID not working

Allan95 — Thu, 27 Aug 2026 14:23:21 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.