topic Re: Esim still not active after a week? in Sky Mobile

Esim still not active after a week?

Page-Giles — Sun, 23 Aug 2026 05:40:17 GMT

Hi I got my son a a sky phone, set it up for his birthday and the esim is still not registered/active. It's now been a week and I've tried to recreate new esim to register and I spoke to someone the phone from sky who also couldn't help and said it needed escalation to another team who would call in 48hrs.. it's been 4 days 😬 I don't know what to do.

Re: Esim still not active after a week?

63johnw — Sun, 23 Aug 2026 06:33:33 GMT

Hi @Page-Giles

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Esim still not active after a week?

Danz994 — Sun, 23 Aug 2026 09:16:44 GMT

Good morning @63johnw Thanks for making us aware of this. I'll send @Page-Giles an invite now and we can assist further. Thanks, Danielle

Re: Esim still not active after a week?

Page-Giles — Thu, 27 Aug 2026 12:47:42 GMT

It is still not working 😞