https://helpforum.sky.com/t5/Sky-Mobile/New-phone-help/m-p/5355854#M303121 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2053838">@donnalou82</a>&nbsp;</P> <P>The only thing I can think of is that while you have past the first credit check there is a second deeper one that you might have failed hence it asking for you to pay it all in one go. Your only option is to call Sky to see if they can complete the order for you.</P> Wed, 26 Aug 2026 21:14:25 GMT caesarome 2026-08-26T21:14:25Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-help/m-p/5355852#M303119 I've been trying to order a new phone. Sets out the monthly payment amounts and the one off £12, tells me credit check is successful but when I press continue it tries to charge me for the full price of the phone? Does anybody know why this is please? Wed, 26 Aug 2026 21:08:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-help/m-p/5355852#M303119 donnalou82 2026-08-26T21:08:58Z https://helpforum.sky.com/t5/Sky-Mobile/New-phone-help/m-p/5355854#M303121 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2053838">@donnalou82</a>&nbsp;</P> <P>The only thing I can think of is that while you have past the first credit check there is a second deeper one that you might have failed hence it asking for you to pay it all in one go. Your only option is to call Sky to see if they can complete the order for you.</P> Wed, 26 Aug 2026 21:14:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-phone-help/m-p/5355854#M303121 caesarome 2026-08-26T21:14:25Z