topic Re: Sky mobile slow after switch from O2 in Sky Mobile

Sky mobile slow after switch from O2

Rackley — Tue, 25 Aug 2026 16:26:05 GMT

Since switching from O2 to sky mobile internet access has been dreadful in Dorset.

its so bad we are having to look to switch provider. We were ok on O2 direct

Re: Sky mobile slow after switch from O2

caesarome — Tue, 25 Aug 2026 16:31:28 GMT

@Rackley

Sky runs on the O2 network so usually it should be the same.

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: Sky mobile slow after switch from O2

Rackley — Tue, 25 Aug 2026 16:33:51 GMT

I know that it runs on top of O2 in a vpn

the truth is since the switch both my wife and I get absolutely rubbish internet access unless on a WiFi

Re: Sky mobile slow after switch from O2

DoolittleCottag — Wed, 26 Aug 2026 08:57:20 GMT

Same for me and I'm in ireland. I had an unlocked s24 and phone network was perfect. I got the Z flip 8 of sky and since then my calls drop, phone data is blotchy.

Re: Sky mobile slow after switch from O2

Rackley — Wed, 26 Aug 2026 10:21:30 GMT

I think because skys deal is so cheap we get the lowest priority on the network. It makes no sense if I get the same level of service for £5 a month as someone paying O2 £20 a month.

surely the ones paying more get first dibs on the network bandwidth?
if sky could confirm this I would happily pay more to get better service

Re: Sky mobile slow after switch from O2

Rackley — Wed, 26 Aug 2026 10:24:14 GMT

Also when we are on holiday it's fantastic! 5G boom

as in not on O2 UK network

Re: Sky mobile slow after switch from O2

Rackley — Sat, 29 Aug 2026 10:57:45 GMT

I think sky mobile runs in a vpn tunnel on the O2 network which restricts the capacity

if I get the same for my £5 a months O2 customers paying £15, why would anyone not switch to sky?

all worked when on O2 direct now my iPhone 12 and the wife's iPhone 14 don't really work on the internet when outside.

Re: Sky mobile slow after switch from O2

Rackley — Sat, 29 Aug 2026 11:00:13 GMT

Happy to pay sky more if they would offer more bandwidth !

friends say we need new phones!

when we go abroad we get 5G bam on these "old" phones!!!