topic Re: Dear not working in France in Sky Mobile

Dear not working in France

Mulderball — Tue, 25 Aug 2026 13:27:08 GMT

I'm currently on holiday in France. My data was working fine and now all of a sudden stopped. I'm on WiFi at the moment but when out and about, I'll not be able to use maps unless downloaded.

had the welcome message, used it fine have a decent data plan and have not had a data cap message. It's just not working.

I've re downloaded the network settings. I have iPhone 16 plus.

any ideas?

Re: Dear not working in France

Daniel0210 — Tue, 25 Aug 2026 13:30:04 GMT

@Mulderball

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Additionally could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Also bear in mind if your data usage is set too low or set to zero it will block you from using your phone abroad. You need to have at least £2 for every day you are there (recently offered free for Sky Diamond customers).

Re: Dear not working in France

Mulderball — Tue, 25 Aug 2026 13:34:49 GMT

Well there's no way I've used 25gb. I'm only mainly using maps.

im paying the passport but still no coverage.

luckily the place I'm staying in has WiFi.