Re: Cannot sign credit agreement

Ladylegal — Tue, 25 Aug 2026 08:05:57 GMT

I am having the exact same problem. I have 3 contracts I am trying to sign I have tried or done everything done or suggested here but no joy. I too have mobility issues but no one has offered to post the contracts to me.
I was told yesterday my issue is being escalated but I am not holding out much hope. I have told Sky that if the problem is not solved by Thursday I will cancel my contracts and go elsewhere. It's unfortunate as I've been with Sky for 16 or 17 years and have VIP status which I will lose but if I can't update my devices I cannot see I have much choice

Re: Cannot sign credit agreement

caesarome — Tue, 25 Aug 2026 09:03:40 GMT

@Ladylegal

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

topic Re: Cannot sign credit agreement in Sky Mobile

Re: Cannot sign credit agreement

Re: Cannot sign credit agreement