https://helpforum.sky.com/t5/Sky-Mobile/Swapped-old-device-for-new-one/m-p/5353695#M302798 <P>I've swapped my old device for new one, yet my next bill is still showing as paying for both phones</P> Mon, 24 Aug 2026 11:41:54 GMT Aliceu 2026-08-24T11:41:54Z https://helpforum.sky.com/t5/Sky-Mobile/Swapped-old-device-for-new-one/m-p/5353695#M302798 <P>I've swapped my old device for new one, yet my next bill is still showing as paying for both phones</P> Mon, 24 Aug 2026 11:41:54 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swapped-old-device-for-new-one/m-p/5353695#M302798 Aliceu 2026-08-24T11:41:54Z https://helpforum.sky.com/t5/Sky-Mobile/Swapped-old-device-for-new-one/m-p/5353703#M302802 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4764874">@Aliceu</a>&nbsp;wrote:<BR /><P>I've swapped my old device for new one, yet my next bill is still showing as paying for both phones</P><HR /></BLOCKQUOTE><P>Return processing can take 3-4 weeks and you'll be charged for both phones in the interim.&nbsp; (Obviously any additional payments you make will credit your account)</P> Mon, 24 Aug 2026 11:59:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swapped-old-device-for-new-one/m-p/5353703#M302802 PandJ2020 2026-08-24T11:59:57Z https://helpforum.sky.com/t5/Sky-Mobile/Swapped-old-device-for-new-one/m-p/5353706#M302803 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4764874">@Aliceu</a>&nbsp;</P> <P>This happens as it can take up to three weeks for your returned device to be inspected so once this has happened the billing should cease if there is nothing else to pay against it.</P> Mon, 24 Aug 2026 12:03:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swapped-old-device-for-new-one/m-p/5353706#M302803 caesarome 2026-08-24T12:03:23Z