https://helpforum.sky.com/t5/Sky-Mobile/Ongoing-mobile-data-issues/m-p/5353258#M302789 <P>Dear Sky Support Team,</P> <P>&nbsp;</P> <P>I have been a loyal customer for many years<FONT size="1 2 3 4 5 6 7" color="#999999"> [removed]</FONT> . I am writing to report persistent connection issues with my mobile data on my iPhone 17 Pro Max (256GB).</P> <P>I recently added an extra data bolt-on for £14 per month, but the service rarely works properly when I am away from Wi-Fi. Given that I am paying extra for data I cannot reliably use, could you please look into network performance in my area and advise on how to resolve this?</P> <P>&nbsp;</P> <P>I look forward to your response.</P> <P>&nbsp;</P> <P>Kind regards,<BR />Rhiannon</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator actions: Removed personal details</FONT></P> Mon, 24 Aug 2026 09:27:18 GMT Sky597 2026-08-24T09:27:18Z https://helpforum.sky.com/t5/Sky-Mobile/Ongoing-mobile-data-issues/m-p/5353258#M302789 <P>Dear Sky Support Team,</P> <P>&nbsp;</P> <P>I have been a loyal customer for many years<FONT size="1 2 3 4 5 6 7" color="#999999"> [removed]</FONT> . I am writing to report persistent connection issues with my mobile data on my iPhone 17 Pro Max (256GB).</P> <P>I recently added an extra data bolt-on for £14 per month, but the service rarely works properly when I am away from Wi-Fi. Given that I am paying extra for data I cannot reliably use, could you please look into network performance in my area and advise on how to resolve this?</P> <P>&nbsp;</P> <P>I look forward to your response.</P> <P>&nbsp;</P> <P>Kind regards,<BR />Rhiannon</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator actions: Removed personal details</FONT></P> Mon, 24 Aug 2026 09:27:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ongoing-mobile-data-issues/m-p/5353258#M302789 Sky597 2026-08-24T09:27:18Z https://helpforum.sky.com/t5/Sky-Mobile/Ongoing-mobile-data-issues/m-p/5353608#M302790 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3366650">@Sky597</a>&nbsp;wrote:<BR /><P>Dear Sky Support Team,</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>No, you're contacting other customers here...</P><P>&nbsp;</P><P>Any mast issues showing:&nbsp;<A href="https://www.sky.com/help/articles/service-status-sky-mobile" target="_blank">Service status (Sky Mobile) | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Mon, 24 Aug 2026 09:34:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/Ongoing-mobile-data-issues/m-p/5353608#M302790 PandJ2020 2026-08-24T09:34:41Z