https://helpforum.sky.com/t5/Sky-Mobile/Problems-using-mobile-data-in-UK-5-and-4g-keep-disappearing/m-p/5352908#M302732 <P>Has anyone else been having problems using mobile data in the last couple of weeks. I keep losing 4 and 5g. I can have it and then it will just disappear and no matter where I go it doesn't come back. It occasionally returns for a an hour or even a few days and then disappears again. I've turned my phone on and off, put it into airplane mode and off again but nothing works. I can't use my mobile data when I don't have wifi and today I tried to pay with my phone and it wouldn't let me.&nbsp;&nbsp;</P> Sun, 23 Aug 2026 10:34:56 GMT EsmeeSansome 2026-08-23T10:34:56Z https://helpforum.sky.com/t5/Sky-Mobile/Problems-using-mobile-data-in-UK-5-and-4g-keep-disappearing/m-p/5352908#M302732 <P>Has anyone else been having problems using mobile data in the last couple of weeks. I keep losing 4 and 5g. I can have it and then it will just disappear and no matter where I go it doesn't come back. It occasionally returns for a an hour or even a few days and then disappears again. I've turned my phone on and off, put it into airplane mode and off again but nothing works. I can't use my mobile data when I don't have wifi and today I tried to pay with my phone and it wouldn't let me.&nbsp;&nbsp;</P> Sun, 23 Aug 2026 10:34:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/Problems-using-mobile-data-in-UK-5-and-4g-keep-disappearing/m-p/5352908#M302732 EsmeeSansome 2026-08-23T10:34:56Z https://helpforum.sky.com/t5/Sky-Mobile/Problems-using-mobile-data-in-UK-5-and-4g-keep-disappearing/m-p/5353586#M302788 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1215926">@EsmeeSansome</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Mon, 24 Aug 2026 09:23:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/Problems-using-mobile-data-in-UK-5-and-4g-keep-disappearing/m-p/5353586#M302788 Danz994 2026-08-24T09:23:03Z