topic Re: We can't detect your services in Sky Mobile

We can't detect your services

MattDoy — Fri, 14 Aug 2026 09:26:44 GMT

Has anyone else been having issues. Before the recent issues, I have had problem trying use the sky mobile app and it says that can't be used with a screen reader. No idea what us causing the issue

Re: We can't detect your services

Brill+Gill — Sat, 15 Aug 2026 07:58:53 GMT

Hi @MattDoy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: We can't detect your services

Debbie0808 — Sat, 15 Aug 2026 08:12:53 GMT

I have the same issue

Re: We can't detect your services

Brill+Gill — Sat, 15 Aug 2026 09:05:22 GMT

Hi @Debbie0808, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: We can't detect your services

fletch13 — Sun, 23 Aug 2026 01:32:40 GMT

I am having the same issue

Re: We can't detect your services

63johnw — Sun, 23 Aug 2026 05:05:30 GMT

Hi @fletch13

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: We can't detect your services

Danz994 — Sun, 23 Aug 2026 09:21:03 GMT

Good morning @63johnw Thanks for making us aware of this. I'll send @fletch13 an invite now and we can assist further. Thanks, Danielle

Re: We can't detect your services

ShellC8 — Sun, 23 Aug 2026 10:49:47 GMT

I am also having the same issue. After logging in, it just tells me that my services cannot be detected.

Re: We can't detect your services

Ferkemall — Sun, 23 Aug 2026 10:57:23 GMT

Bad robot & bad virtual assistant!