topic Re: E SIM activation failure in Sky Mobile

E SIM activation failure

Todd11 — Fri, 21 Aug 2026 09:56:43 GMT

Hi,

I received my new pixel 11 yesterday and upon installing the new e SIM it failed to activate. I also need to keep my old number as I'm moving to sky.

Ive tried restarting etc and re trying the install but it fails each time

Many thanks

63johnw — Fri, 21 Aug 2026 10:53:53 GMT

Hi @Todd11 that phone isn't showing on the compatible list for sky esim so you may need to request a physical one from sky.

Todd11 — Fri, 21 Aug 2026 11:06:39 GMT

Hi,

I don't believe that has been updated, on the sky mobile shop website it does say that you can order it with an e SIM

Many thanks

Todd11 — Sat, 22 Aug 2026 00:04:30 GMT

Solution: I contacted sky and the re issued a new e SIM