https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/5351679#M302617 <P>Was informed that I could upgrade mobile phones. 3 times I've tried to upgrade the 3 family phones but only managed to do mine. Each time I call I'm told the problem will be solved and I will get a callback, this never happens. Why can't I order new mobile devices when I'm sent upgrade offers?. Poor service and how do I speak to a English speaker who I can understand.&nbsp;</P> Fri, 21 Aug 2026 14:29:08 GMT Adefin72 2026-08-21T14:29:08Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/5351679#M302617 <P>Was informed that I could upgrade mobile phones. 3 times I've tried to upgrade the 3 family phones but only managed to do mine. Each time I call I'm told the problem will be solved and I will get a callback, this never happens. Why can't I order new mobile devices when I'm sent upgrade offers?. Poor service and how do I speak to a English speaker who I can understand.&nbsp;</P> Fri, 21 Aug 2026 14:29:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/5351679#M302617 Adefin72 2026-08-21T14:29:08Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/5351713#M302620 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4762833">@Adefin72</a>&nbsp;</P> <P>Why can't you do this via your online account ?</P> Fri, 21 Aug 2026 15:01:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/5351713#M302620 caesarome 2026-08-21T15:01:31Z