topic Re: Linking contracts to one account in Sky Mobile

Linking contracts to one account

KayKay26 — Thu, 20 Aug 2026 18:50:12 GMT

In 2024 I purchased two iPhones but on two separate dates.

I can see my contract for iPhone 13 and a contract for another item in my account but I can't see mine which is iPhone 15.

i have been trying to resolve this issue for some time and get no where,

i remember purchasing my second contract via my account I have the confirmation email for both to the same email address but I can't access details for my phone/contract.

please could someone help me so their all in one place.

Re: Linking contracts to one account

caesarome — Thu, 20 Aug 2026 19:03:26 GMT

@KayKay26

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Linking contracts to one account

Brill+Gill — Fri, 21 Aug 2026 09:38:44 GMT

Thanks for escalating this @caesarome. We’ve sent @KayKay26 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.