https://helpforum.sky.com/t5/Sky-Mobile/Complaints/m-p/5351179#M302552 <P>I ordered upgrade! Took me over and hr ! Kept showing error msg ! I wants so swap my phone iv been paying off for years! Answer I got "sorry server was down " you have already ordered! Wanted to cancel my order until I can actually use the app without every other error msg ! And no ! I have to call another team !&nbsp;</P> Fri, 21 Aug 2026 05:57:53 GMT Misswishes07 2026-08-21T05:57:53Z https://helpforum.sky.com/t5/Sky-Mobile/Complaints/m-p/5351179#M302552 <P>I ordered upgrade! Took me over and hr ! Kept showing error msg ! I wants so swap my phone iv been paying off for years! Answer I got "sorry server was down " you have already ordered! Wanted to cancel my order until I can actually use the app without every other error msg ! And no ! I have to call another team !&nbsp;</P> Fri, 21 Aug 2026 05:57:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Complaints/m-p/5351179#M302552 Misswishes07 2026-08-21T05:57:53Z https://helpforum.sky.com/t5/Sky-Mobile/Complaints/m-p/5351189#M302553 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4716993">@Misswishes07</a>&nbsp; yes orders can only be cancelled by calling sky. If you refuse delivery then the phone would be returned to sky and that should cancel the contract.&nbsp;</P> Fri, 21 Aug 2026 06:28:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Complaints/m-p/5351189#M302553 63johnw 2026-08-21T06:28:55Z