Mobile woe

Disgruntled19 — Thu, 20 Aug 2026 19:46:25 GMT

Had Sky mobile for years, but in 2024 had to get new phone after crash disaster. For two years I tried to get Sky to link the new phone to my account, as I couldn't see it in the MySky app. Recently I made renewed efforts to get this fixed, and set up several new email addresses to help with linking. On four occasions after talking to customer service I was told I would be called back to sort things. Still waiting. I made two complaints which were investigated but phone still could not be linked. I wanted a new phone but couldn't stand the hassle any more, so cancelled my Sky mobile contract and moved elsewhere. I have TV and broadband with Sky and if they ever move that part of the service abroad I will cancel that too. Sky mobile customer service is currently not fit for purpose.

Re: Mobile woe

PandJ2020 — Thu, 20 Aug 2026 20:09:02 GMT

@Disgruntled19 wrote:
if they ever move that part of the service abroad I will cancel that too.

Er, they already have. Getting a UK handler is like hen's teeth.

topic Re: Mobile woe in Sky Mobile

Mobile woe

Re: Mobile woe