topic Re: Sky app in Sky Mobile

Sky app

Niamh221 — Thu, 20 Aug 2026 16:02:41 GMT

The sky app and website keeps coming up with a errror message saying access denied

Re: Sky app

caesarome — Thu, 20 Aug 2026 16:05:19 GMT

@Niamh221

Have they been working up to now ?

Are you using a VPN or if you are using an iphone, the private relay function ?

Re: Sky app

Niamh221 — Thu, 20 Aug 2026 16:10:17 GMT

Yes they have as far as I am aware, no I'm not using a VPN and not using the private function either

Re: Sky app

caesarome — Thu, 20 Aug 2026 16:17:24 GMT

@Niamh221

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky app

Jason- — Thu, 20 Aug 2026 19:33:57 GMT

Good Evening @caesarome, thanks for making us aware of @Niamh221's post. We'll invite them to chat and we can help with their issue 👍🏻

Thanks, Jason